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FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT COUNTRIES DO YOU SHIP TO?

We currently ship to UK and mainland Europe. If you can not find your shipping country during checkout please email us at: gb@islamicdesignhouse.com

How much do you charge for shipping?

Shipping charges are calculated automatically based on weight during checkout. You will be able to see the shipping charge before you make the payment.

How long does delivery take?

- Delivery to UK can take up to 5 working days
- Delivery to EU countries can take up to 8 working days

How long does it take for your products to come back in stock?

Unfortunately we do not re-stock our previous collections. However sometime due to popular choice we may re-stock some of our products. Please look on our website regularly to stay updated.

Can I reserve an item?

Yes. Please send an email to gb@islamicdesignhouse.com stating the item code and preferred size that you would like to reserve. Please also mention your contact name, number and delivery address.

Do you do custom sizing?

No

How do I work out what size I am?

It's easy to work out your size. We have created a size chart that is easy to read and follow. Click Here to view our size chart. If you are still having problems with sizing you can send an email to gb@islamicdesignhouse.com stating 'sizing issue' as your subject header.

How do I work out what size I am?

It's easy to work out your size. We have created a size chart that is easy to read and follow. Click Here to view our size chart. If you are still having problems with sizing you can send an email to gb@islamicdesignhouse.com stating 'sizing issue' as your subject header.

How much does it cost to return a product to you?

Unfortunately we do not provide a free return service. The customers will bear the postage cost to return items back to us. However, if the item is faulty or wrong item has been sent to you, we will reimburse you for the postage cost providng the postage receipt. You will not be charged for postage to send exchanged items to you. For further information about our returns policy please email us at: gb@islamicdesignhouse.com.

How long does it take to process returns?

It can take up to 5 working days to process returns once we have received them.

Can I address my order to my friends/family and keep my address for billing?

Yes.

How long does it take for large PayPal payments to get processed?

This can take between 5 - 7 working days.

What payment methods do you accept?

We accept all major Credit/ Debit cards and PayPal.

How long does it take for my money to be returned to my account once you have processed my refund?

This usually takes 24 hours but can take between 3 - 5 working days for larger amounts.

Will I receive confirmation once my order has been dispatched?

Yes.

I accidentally ordered the wrong item, what should I do now?

Not a problem. Simply return the item back to us and opt for an exchange to have your item replaced.

How do I receive all the latest updates and offers from you?

Plese go to our home page and scroll down to find the signing up to our newsletter option.
Simply enter your name and email address here and click Submit.

How long can I reserve an item for?

We will reserve your item for 8 working days.

How do I become an affiliate?

Please email us at: gb@islamicdesignhouse.com.

What are your contact details

Please Click Here for a full list of contact details

None of the above questions helped me, what can I do?

Give us a call on 02075380846 or 08000855540 (Monday to Friday: 10am - 4pm) and we will be happy to help inshaAllah. Alternativey you can send an email to gb@islamicdesignhouse.com

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One of the things customers have always loved about Silk Route is their wide range of fits and lengths.

'Modest fit and comfortability is right at the top of things our sisters look for when shopping for their jilbabs, abayas, tops or bottoms.'

Silk Route has gone beyond the fashion industry norms to give their customers up to 4 different fits in 5 different lengths, catering for a wide range of body frames and heights.

SILK ROUTE CLOTHING

Our apparels are offered in up to 4 fittings; Slim, Regular, Loose and Extra Loose. Thereafter, we provide up to 5 lengths for heights 5'0" - 5'8" (152-172 cm). Have a look below to see how Silk Route fittings corresponds to international sizing and matches up with the sizing standards of your country/region.

INTERNATIONAL SIZING COMPARISON
Country Slim Fit Regular Fit Loose Fit Extra Loose Fit
UK/AUS/NZL 8/10 12/14 16/18 20/22
USA/CAN 6/8 10/12 14/16 18/20
EUR 34/36 38/40 42/44 46/48
RUS 42/44 46/48 50/52 54/56

Silk Route Jilbabs and Abayas are available in all four fits. Slim and Regular come in 5 lengths for heights 5'0" - 5'8" (152-172 cm). Loose and Extra Loose are available in the most common heights (see chart below). So, if you are 5'4" tall and a UK size 12, your ideal Jilbab or Abaya size would be Regular 56.

Silk Route Jilbab and Abaya
Length (garment in inches) 52 54 56 58 60
Person Height (inches) 5'0" 5'2" 5'4" 5'6" 5'8"
Person Height (cm) 152 157 162 167 172
Slim Fit (garment chest width in inches) 18.5 18.75 19 19.25 19.5
Regular Fit (garment chest width in inches) 20.5 20.75 21 21.25 21.5
Loose Fit (garment chest width in inches) 22.5 22.75 23 23.25 23.5
Extra Loose Fit (garment chest width in inches) 24.5 24.75 25 25.25 25.5

Silk Route tops come in 4 fittings and various lengths (thigh, knee and 3/4 lengths) to suite your height, whilst maintaining your preference of modesty and giving you more styling options. So, if you are a UK size 12 your ideal top fitting would be Regular.

Silk Route Top
Slim Fit (garment chest width in inches) 18.5
Regular Fit (garment chest width in inches) 20.5
Loose Fit (garment chest width in inches) 22.5
Extra Loose Fit (garment chest width in inches) 24.5

Silk Route skirts are available in 3 lengths; Petite, Regular and Tall for heights 5'0" - 5'8" (152-172 cm). Each length is also available in Slim, Regular and Loose. So, if you are UK size 12 and 5'4" tall your skirt fit would be Regularand Regular length.

Silk Route Skirt
Petite Regular Tall
Person Height (inches) 5'0" 5'4" 5'8"
Person Height (cm) 152 162 172
Slim Fit (garment Waist and Length in inche) W28 L36 W28 L39 W28 L41
Regular Fit (garment Waist and Length in inche) W30 L36 W30 L39 W30 L41
Loose Fit (garment Waist and Length in inche) W32 L36 W32 L39 W32 L41
Extra Loose Fit (garment Waist and Length in inche) - - -

Silk Route trousers are available in 3 lengths; Petite, Regular and Tall for heights 5'0" - 5'8" (152-172 cm). Each length is also available in Slim, Regular and Loose. So, if you are UK size 12 and 5'4" tall your trouser fit would be Regular and Regular length.

Silk Route Trousers
Petite Regular Tall
Person Height (inches) 5'0" 5'4" 5'8"
Person Height (cm) 152 162 172
Slim Fit (garment Waist and Length in inche) W28 L28 W28 L30 W28 L32
Regular Fit (garment Waist and Length in inche) W30 L28 W30 L30 W30 L32
Loose Fit (garment Waist and Length in inche) W32 L28 W32 L30 W32 L32
Extra Loose Fit (garment Waist and Length in inche) - - -

Silk Route Hijabs come in one length and 3 different widths because we know customers love having options on how they style their hijabs. The maxi hijab are great for coverage without compromising on style.

Silk Route Hijab
Length (cm) 180
Slim (width in cm) 50
Regular (width in cm) 70
Maxi (width in cm)

100

HOW TO MEASURE

    Measurements should be taken directly on your body.
    A: Measure your chest over the fullest part of your bust while wearing a bra that fits.
    B: Measure your waist at the narrowest point.
    C: Your seat measurement should be measured around the fullest part of your seat.
    D: Inner leg length is measured from the top of your inside leg down to the floor.

We know that sometimes you receive a product and maybe it’s not the correct fit you thought it was or there may be some fault with the product that we were not aware of. We want you to know that we have a very open return policy for items you might want to return and have exchanged or returned and refunded completely. Just follow our easy steps and we’ll process the return as quickly as possible once received; with a big smile knowing that you are being given the best customer service possible.

1) We advise that as soon as you’ve received your order open it and give it a check over and try it on.

2) You may realise that the fit, length, colouration is not right or there is a fault with the item/s, it’s OK. Simply put the item back in the original package and fill out the accompanying return slip with the Order number and the reason/s for returning. If you would like an exchange mention that here too. You will find your Order number on the confirmation email. 

3) In case if you haven't received any return form or lost it please email us at gb@islamicdesignhouse.com and we will send you one insha'Allah. Please do not return any item without a duly filled return form.  

4) Items needed to be returned for an exchange/refund will need to be delivered back to us within 14 days of you receiving it, 21 days for international customers.

5) Also please make sure that returned items have not been worn and are in their original packaging with all the tags still attached.

6) Your return will process in 5 working days after we receive it.

Please note, failing to comply with our return policy may result non-refund or delay in processing your return. Should you require further assistance please feel free to call us on 0800 855 540 or +44 (0)207 538 0846 (from a mobile or internationally), Monday to Friday between 10am - 4pm. Alternatively you can email us at gb@islamicdesignhouse.com. 

WISHLIST AND COMPARE

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